Tuesday, 17 January 2017

"They say you never get a second chance to make a first impression..."

A company can use a whole range of marketing techniques to improve a customer’s perception of the business, but it’s often what you do on the ground floor that’s most effective.  

In premises where there is a lot of activity, it is necessary to operate a human security presence positioned to receive visitors.  This is known as a concierge. 

The concierge initially presents a positive image to visitors. This impresses upon visitors that the company within those premises is respectable and professional. The concierge will deal with appointments and redirect chance callers. 

Any problem within the building can be directed towards to the concierge who is a natural liaison point for tradesmen, deliveries, contractors, utility suppliers etc. The concierge acts as a heartbeat in a building, making sure that housekeeping is attended to and the working environment is a safe and comfortable one. 

"Security with a Smile" 

As a business, your image is a permanent form of marketing, even when you don’t have an active campaign. Every aspect of your company will contribute to your business image, from the services you offer, right down to the quality of security you have in the lobby. 

A company needs to provide its clients with a professional service in every single area. This means that when your customer walks through the front door – whether it’s the first time, last time or any in between – they should be impressed with what they see and how they’re treated.

An essential part of concierge security is incorporating the approachable, helpful attitude of a concierge into the duties of every-day security personnel. Not only do your clients feel secure; they also have a group of employees ready to handle any issues or enquiries they have – whether it’s security-based or otherwise. 

A company that employs concierge security is making it clear that safety is not the only priority; it’s also how well looked after its clients are. That does not just mean being protected from danger, but also having all other needs taken care of while in your workplace. 

For example, if an competitor hired a security service who were there to simply protect the company’s property and assets, disregarding customer needs in the process wouldn’t say a lot for their business image, would it? If your business treats both security and customer care as primary concerns, it creates a positive business image and enhances your reputation as a company that values its clients. 

In certain establishments like high-class hotels, it’s essential to have concierge security, but for some businesses, it’s not a deal-breaker if they don’t have it. With that said, those that choose to employ concierge security, even when the situation may not call for it, demonstrate the ability to go the extra mile for their clients. If you’re willing to put in the extra effort here, then your customers will see you as a company who will do so in every aspect of their profession. 

Making any attempt you can to improve the atmosphere of the workplace, your staff-to-client relationships and showing how important safety is regarded will mean your business image will reflect a company that’s willing to do whatever’s necessary to achieve success. 

Concierge security has various benefits, each bringing a positive trait to the table. Aesthetically speaking, it even gives your business a sense of style that many of your competitors will not have. 

A stylish and sophisticated business image will go a long way to establishing yourself further as a brand, putting you on the right path to becoming an authority in your industry. 

From small businesses to large organisations, every company should always be focussed on promoting itself in the best way possible. This takes everything into account: from your marketing and your services, right down to the first faces your clients will see in the lobby. It all contributes to promoting a positive business image.

Concierge security is a popular service in a wide range of industries as it fulfils a pair of essential business goals: brand improvement and customer satisfaction. 


For further information on the Magpie Security Ltd Concierge Service, please click on the following link:

Thursday, 12 January 2017

How To Beat the burglars this Winter

Winter is peak time for break-ins, with longer nights providing more cover. Burglaries are on the increase and the last thing both you and a burglar wants is a one on one confrontation like the old aged pensioner in Mansfield who earlier this week woke up in the middle of the night to find her home being burgled.

The best strategy is to keep burglars out of your house in the first place. That is not as hard as it seems. We might like to think that we were unlucky to be burgled, and that it was just a matter of our house being in the wrong place at the wrong time. But the fact is that far from the sophisticated cat burglars depicted in films such as The Thomas Crown Affair or Entrapment, burglars are mostly opportunistic. Many homes give off blatant “burgle-me” messages to the passing thief.

Tips to homeowners on how to make the bad guys bypass your home:

Start with the front door:  Because that is what burglars do. If your front door looks tatty, or if it only has one cylinder lock it will catch a thief’s eye.
Don’t skimp on the alarm:  Buy one from a reputable, well-known local company (IPS. Fire & Security LTD)
Defend your alley:  Make sure your side gate does not have a convenient handle for the thief to step onto and over. Put some trellis on top, too. Burglars hate it because it snaps.
Keep things hidden:  To the passing burglar, your sitting room is like a shop window. Use curtains and blinds, so it is difficult to see in. At the same time, make sure your window locks are visible.
Cage your letterbox on the inside:  It is standard practice for burglars to put a long stick through your letterbox and “fish” your keys off the hall table.
Lock up your tools:  View your shed or garage as an extension of your house. Put at least a couple of locks on the outside, plus wire on the window, so thieves can’t use your garden spade or fork to prise a door open.

How do you bring Home Security into the 21st century?  The answer is simple…Welcome to Magpie Security Ltd’s Instant Witness Wireless Video Security System.

The Instant Witness Security System has been a prominent product within the security industry to deter and prevent crime at commercial and residential construction sites.

The success of the above has led to a demand for its use to ensure the prevention of burglaries at private homes, especially during periods of holidays.

The Instant Witness Wireless Video Security System encompasses the elements of a CCTV system and an Alarm System in one innovative solution.  The system is completely wireless and runs of a 3G/4G Network and is powered from lithium batteries which have a life span of 2 years.

The camera units have PIR censors and a dual day/night vision capacity.
For example, if you are a Home Owner and are leaving on holiday and you have Magpie Security Ltd’s Instant Witness Wireless Video Security System in place… all you have to do is complete the following steps:

-ACTIVATE the system by entering a 6-Digit Code

-YOUR HOME is now alarmed

-IN EVENT OF AN ALARM ACTIVATION, our Magpie Security Ltd Mobile Response Driver will attend your home, check the premises making sure there are no intruders or unwanted visitors, contact any emergency services if required.  The Magpie Security Ltd Operative will re-set the alarm ensuring your home is left safe and secure.

For further information on the Instant Witness Wireless Video Security Solution, simply click the link below or contact Shah at Magpie Security Ltd 
on 0115 9800 666

Wednesday, 11 January 2017



With thousands of career choices available how do you know what career path is best for you. If you are keen on safety and security, then read on because this could be a perfect career choice for you. A career in security is a highly responsible position where you are required to keep any premises and people safe and secure.

Some enjoy a career in security as there are various challenges faced every day, others may choose this career as they can achieve a sense of duty and responsibility.

There’s always a demand for security in every populated area in the country, from event security to bodyguard jobs. If you are considering beginning your career in security, read on to find out more about the role and if it matches your expectations and career aspirations.

How Do I Get a Job in Security?

Like any career, the first thing you need to do before applying for a job is to get the appropriate training and licenses. In many places, it is illegal for you to do security work without meeting a set list of requirements, this being certification, security checks and medical checks to ensure you are of a good physical fitness for what can sometimes be a physical job.

In order to work in the security industry, you are required to be:

· Honest, mature and responsible with a positive attitude to work
· Polite and helpful
· A reasonable level of physical fitness
· A good level of written communication skills to write reports
· The confidence to challenge people when necessary
· The ability to remain calm and controlled in stressful situations
· Use your initiative and be able to make quick decisions
· SIA Licenced

If you can say yes to the first 7 headings we can help you achieve the last requirement on the list. In fact, we almost guarantee that if you can without any doubt say yes to the first 7 requirements you will already have most of skills it takes to obtain your security licence.

Under the Private Security Industry Authority Act 2001, all individuals wishing to work in the private security industry must undertake a recognised qualification before applying for a licence. We can help you obtain the licence you need to get you started.

“We are the Security Training Specialist” 

The courses offered focus on different domains within the security sector and will give delegates the necessary understanding to work in a variety of different scenarios.

The approved Home Office / SIA training we deliver addresses the different techniques used in day-to-day experiences of those working in security positions.

“We understand that examinations can be a little daunting but don't worry. “Our security training specialist makes the course entertaining and easy to understand, and above all takes pride in his high percentage pass rate. So, if you are looking for a new career in the early part of this new year we have a variety of security jobs available in the East Midlands.” – Magpie Security Ltd

For further information on our Training Courses and to Pre-Register, simply click on the link below:

Wednesday, 28 December 2016

Prevent Fraud on your Contactless Card #StaySmart #BeSecure

Pickpocketing has entered the 21st Century as Contactless Card theft is on the increase

The trouble with making something super quick and easy to pay with is that it can also make fraud quick and super easy.
Scammers could be taking payments of up to £30 while your card is still in your pocket. However, don’t go cutting up all your contactless cards just yet, there are ways of neutering the threat before it happens.

The easiest way is to block the RFID chip.
You can do this by mutilating your card, but we wouldn’t recommend it (your bank probably wouldn’t be that impressed with you either). It's far easier to line the card, blocking the contactless support. You can do this a couple of ways: one is to line your wallet with tin foil, which was found to be effective in preventing contactless cards being read.

If you want something a little classier than a wallet filled with foil, you can get customised card holders that block the contactless signal – also handy to avoid card clash in closely congested area’s like on the London Underground, which uses similar technology in Oyster cards. A pack of three can be purchased for less than a fiver on Amazon.

Taking these security measures could give you peace of mind.

#MagpieSecurityLtd #EnsuringYouAreSafeAndSecureAtAllTimes #ItsWhatWeDo

Wednesday, 21 December 2016

Calling all Retailers...THIS IS A MUST READ

Tips to Maximize Loss Prevention During the Holiday Season

Retailers nationwide will soon be stocking their shelves with those not too be missed bank holiday sales bargains, but it is worth taking the time to consider the fraud and operational errors that can take a big cut at their profit margins.
Here are a few quick loss prevention tips that can save retailers lots of money this holiday season:

1. Ensure Proper Training
Most retailers hire temporary associates during the holiday season to help with the extra demand. Not only do temporary associates lack a commitment to the company, but they are also more likely to unknowingly make costly errors, such as improperly scanning promotional coupons or not adhering to return policies. And if one cashier is making a certain mistake, then it is likely that all are making the same mistake repeatedly each day — meaning that each small loss very quickly adds to substantial losses for the entire chain.

2. Coupon Fraud
During the holiday season, retailers distribute a significantly greater number of promotional coupons. With this comes an increase in coupon fraud — an issue costing retailers and consumers millions of pounds a year. Train employees on which tips to be on the lookout for, such “buy one get one free” coupons.

3. Credit Card Fraud
Watch out for cloned credit cards. One easy tip is to match the last four digits of the credit card to the last four on the receipt each time that large purchases of gift cards or high value items are purchased. Also, cashiers should never manually enter a credit card into the system. While most companies prohibit this as a general practice, the message needs to be reinforced with seasonal employees.

4. Customer and Employee Refund Fraud

Recent retail records show that return fraud and abuse costs the retail industry an estimated £10 billion to £12 billion each year. A large percentage of this loss occurs during the festive holiday season. Pay close attention to customers who are returning high value products without receipts. To highlight the damage just one person can do, consider this: In one case of customer return fraud, a woman repeatedly walked into 27 of a chain’s 133 stores, picked up an item from the shelves and “returned” it without a receipt. She admitted to over £10,000 in return theft over the course of 90 days. Pay close attention to returns that exceed a certain value, are processed at a particular time of day, or take place without a receipt present.

5. Scan Every Item
With the holiday comes a spike in Organized Retail Crime (ORC). A common trick is the switching or covering of an SKU with a different SKU number of a lower value. Typically, the consumer switches just one SKU and leaves the other identical items in the cart. He then hands the product with the false SKU to the cashier, who proceeds to scan the lower value several times rather than scan each of the other identical items separately. Train cashiers to scan every item in the cart, which also ensures an accurate inventory list for the business.

If you require any assistance or wish to discuss your security needs further, please do not hesitate to contact Magpie Security Ltd on 0115 9866 000 or visit www.magpie-security.co.uk

Monday, 12 December 2016


First and foremost, stay aware of people in your surroundings. Not surprisingly, criminals exhibit predatory behavior in preparing to attack. They will try to pick a casual location to look for their prey. They will look at with their intended victim far more and for longer periods of time than social norms. They will move when the prey moves. 

They will stop and look around for witnesses. They will often make several passes by the prey in a sort of 'dry run', seeing if the victim will react or to get a sense of how the attack might work.  Pay attention! Who is looking at you? Has the same person or car passed by you twice? Does someone appear to be moving with you?

Attract attention from anyone you can. The first thing he will say to you is "don't scream or I'll kill you". He's telling you exactly what will ruin his plan. Go ahead, ruin his plan -- create a disturbance, scream, throw things, blow the horn. If you think you should yell "fire" go right ahead. You can't count on others coming to your aid, but you want to appeal to his fear of getting caught and make him think that someone could hear you and be coming.

Keep a barrier between you and the bad guy. Use a barrier to block him or use distance to gain time. Keep your doors locked, and stay in your car. Force him to get through a barrier before he can get to you. 

Use your strongest weapons against his weakest targets. His weakest targets are those that are most valuable, yet ironically, cannot be entirely strengthened. His eyes, throat, groin and knees are your primary targets. Your secondary targets are his face and his abdomen. Strong weapons that you can employ are your kicks using the bottom of your feet, your elbows, fists and palm heel strikes. 

In general, it’s always a good idea to fight back when you find yourself in an attack situation.  Women who fight back are injured less often and are more successful in stopping the attack no matter what kind of attack it is.  They feel better about themselves afterwards too.

People who've never been in a situation where they wanted to fight often think that they couldn't fight, but you will find, if you're faced with a life or death situation, that it's very easy to fight. But you need to know how to fight back in order for that instinct to be effective.  You need to break through that emotional barrier you’ve instilled and be confident that you have the ability to protect yourself.

Wednesday, 7 December 2016

Top 10 Home Security Tips to Beat the Burglar this Christmas.

With just a few short weeks leading up to festive holidays we will also witness the biggest shopping weeks of the year and for many retailers this period often accounts for the lion’s share of their annual revenue. Stacking our homes with the latest electronic gadgets, computers, jewellery and must-have accessories is the norm, unfortunately though it provides common thieves with the perfect incentive to commit crime and more often burglaries.

Please read and share our tips with your family and friends to help ensure your home is safe & secure over festive season.

1. One of the most effective forms of crime prevention for deterring would-be criminals is to Invest in a motion sensor flood-light or even some outdoor Christmas lights to highlight your home’s exterior. This will hopefully make approaching your home too conspicuous for a burglar. Highlighting the fact your possessions are security marked and registered on Immobilise using window decals provides a further warning that your goods are marked, traceable and not worth the risk of stealing!

2. Secure Festive lighting. A common mistake of many festive decorators is to feed extension cables through partially open windows, criminals know to look for this vulnerability. When it comes to outdoor lighting, opt for solar or battery operated lights or install outdoor electrical outlets.

3. Dispose of gift packaging carefully. Refuse collections over the Christmas / New Year period are normally at different times. If you can’t take packaging to a recycling point, make sure you only put your rubbish out just before the collection and do your best to fold boxes so that they do not advertise your new plasma screen TV and other contents of your home to thieves!

4. Protect your Identity. It is good practice never to dispose of receipts and personal paperwork without first shredding it. Christmas is a time when this is especially important! Be careful though not to shred any important warranty details, make sure documents you keep are stored somewhere secure.

5. Check doors and windows for weak spots. Recent Government statistics show that 30% of burglaries happen through windows. Installing a few dead-bolts and new window hinges could increase the security of your home exponentially.

6. Keep your curtains, drapes and window blinds closed at night, making sure valuable items are out of sight. When going out for the evening make use of inexpensive timers to give the illusion of occupancy.

7. Away over Christmas – If you fail to plan you plan to fail. If you’re going away at Christmas be sure to cancel any newspaper or milk subscriptions. Arrange for a neighbour to park on the driveway to help create the impression someone is home. Do not to leave descriptive telephone answering machine messages like “we’re away skiing for the Christmas holidays” etc and again make use of light timers.

8. Secure garages & sheds. Make sure that garden tools or ladders that could be used to force entry into your home are not left lying around or accessible from an unlocked garden shed. Garages are often targets for burglars looking for tools, bikes and gardening equipment – make sure the garage is secure and your possessions are secured too in the case of bikes and tools. Naturally make sure anything portable / valuable is recorded on immobilise.

9. Don’t hide keys & use alarms if you have them. Burglars know to look for hidden door keys so don’t hide spare keys under rocks, in flowerpots, or above door ledges. Instead give the spare key to family or trusted neighbour. Many houses these days have alarms, many though are rarely set, make sure yours is on and protecting your home.

10. Register your property for FREE on Immobilise at http://www.immobilise.com . This is a national property database that the Police can access and search if we recover suspected stolen property. We regularly search houses of suspected criminals, we check second hand dealers, and visit car boot sales and we have a device that can identify stolen property if the bar code is registered. Don’t let them get away with your gear. Get it logged. Get it back.
Most mobile phones have a unique identifier such as a serial number or an IMEI number (International Mobile Equipment Identity) which can found easily by pressing the following keys on your mobile handset: * # 0 6 # . If your gift doesn’t have a unique identifier there are several affordable marking kits available (i.e. Smart Water / untra-violet pens). Contact your local PCSO for further advice.
Hopefully your property will not be targeted by burglars but we do hope some of the advice provided helps to keep your home safe over the seasonal period and into 2017.
More more tips about general protection and security please visit www.magpie-security.co.uk 

Magpie Security Ltd is a leading, UK-based, private security and training company - established to provide its clients with a comprehensive security service, based on ...